Patient Relations : Help when you need it
UW Health Patient Relations staff assists in resolving concerns about the care and service you receive at UW Health hospitals and clinics. Patient Relations staff are also able to share compliments about services you have received.
Contact Patient Relations
Please contact Patient Relations staff in the state in which you received care.
For patients seen in Illinois:
- Phone: (779) 696-3898
- Online : Patient Relations
For patients seen in Wisconsin:
- Phone: (608) 263-8009
- Online: Patient Relations
Note: Please do not share personal health information or submit urgent medical questions through email.
Complaints or concerns
Filing a complaint
If you would like to file a complaint or share a compliment about the care you received at UW Health, please contact our Patient Relations Department. UW Health patients also have the right to contact organizations outside of UW Health to file a complaint. The organizations vary according to the location where care was received.
Contacting other organizations
Select the option below based on where you received care to find the contact information for organizations outside of UW Health that you can contact with questions or comments about care and safety:
If you received care at a UW Health hospital location
If you received care at a hospital located in Illinois
- Phone:(779) 696-3898
- Online: Contact patient relations
- Form: Patient grievance form (pdf)
- By mail:
UW Health Patient Relations
1401 East State St.
Rockford, IL 61104
If you received care at a hospital located in Wisconsin
- Phone:(608) 263-8009
- Online:Contact patient relations
- By mail:
UW Health Patient Relations
600 Highland Ave.
Madison, WI 53792-2460
You may also choose to file a complaint with one or more of the following organizations:
- State of Wisconsin
Department of Health Services
Division of Quality Assurance
Bureau of Health Services P.O. Box 2969
Madison, WI 53701-2969
Phone: 1-800-642-6552 or (608) 266-8481
- Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 W. Jefferson Street, Ground Floor
Springfield, IL 62761-0001
Phone: 1-800-252-4343
- The Joint Commission Office of Quality Monitoring
Report a complaint
- Livanta You can file an appeal with Livanta, the Wisconsin and Illinois Quality Improvement Organization, by calling 1-888-524-9900 , if you are a Medicare patient and have a quality-of-care complaint or believe you are being discharged from the hospital too soon.
Where to file a formal service delivery discrimination complaint
- Illinois Department of Children and Family Services, Division of Diversity, Equity and Inclusion (DEI), 1921 South Indiana Ave., 4th Floor, Chicago, IL 60616, voice (312) 328-2495
- Wisconsin Department of Health and Human Services, Division of Enterprise Services, Office of Civil Rights Compliance, 1 W. Wilson, Room 561, PO Box 7850, Madison, WI 53707, voice (608) 266-9372 , TTY/TDD 1-888-701-1251
- U.S. Department of Health and Human Services, Director, Office for Civil Rights Room 509F HHH Bldg., 200 Independence Avenue, S.W., Washington, D.C. 20201, voice (202) 619-0403 , TTY/TDD (202) 619-3257
- U.S. Department of Health and Human Services, Office for Civil Rights, Region V, 233 Michigan Ave, Chicago, IL 60601, voice (312) 886-2359 , TTY/TDD (312)353-5693
Where to file a laboratory test complaint
- Centers for Medicare and Medicaid Services (CMS), Central Office, Division of Laboratory Services (CLIA), 1-877-267-2323 , ext. 63531
- College of American Pathologists (CAP), 1-866-236-7212
If you received care at a UW Health clinic location
If you received care at a clinic located in Illinois
- Phone:(779) 696-3898
- Online:Contact patient relations
- Form: Patient grievance form (pdf)
- By mail:
UW Health Patient Relations
1401 East State St.
Rockford, IL 61104
If you received care at a clinic located in Wisconsin
- Phone:(608) 263-8009
- Online:Contact patient relations
- By mail: UW Health Patient Relations
600 Highland Ave.
Madison, WI 53792-2460
You may also choose to file a complaint with one or more of the following organizations:
- State of Wisconsin
Department of Health Services
Division of Quality Assurance
Bureau of Health Services P.O. Box 2969
Madison, WI 53701-2969
Phone: 1-800-642-6552 or (608) 266-8481
- Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 W. Jefferson Street, Ground Floor
Springfield, IL 62761-0001
Phone: 1-800-252-4343
- The Joint Commission Office of Quality Monitoring
Report a complaint
- Livanta You can file an appeal with Livanta, the Wisconsin and Illinois Quality Improvement Organization, by calling 1-888-524-9900 , if you are a Medicare patient and have a quality-of-care complaint or believe you are being discharged from the hospital too soon.
Where to file a formal service delivery discrimination complaint
- Illinois Department of Children and Family Services, Division of Diversity, Equity and Inclusion (DEI), 1921 South Indiana Ave., 4th Floor, Chicago, IL 60616, voice (312) 328-2495
- Wisconsin Department of Health and Human Services, Division of Enterprise Services, Office of Civil Rights Compliance, 1 W. Wilson, Room 561, PO Box 7850, Madison, WI 53707, voice (608) 266-9372 , TTY/TDD 1-888-701-1251
- U.S. Department of Health and Human Services, Director, Office for Civil Rights Room 509F HHH Bldg., 200 Independence Avenue, S.W., Washington, D.C. 20201, voice (202) 619-0403 , TTY/TDD (202) 619-3257
- U.S. Department of Health and Human Services, Office for Civil Rights, Region V, 233 Michigan Ave, Chicago, IL 60601, voice (312) 886-2359 , TTY/TDD (312)353-5693
Where to file a laboratory test complaint
- Centers for Medicare and Medicaid Services (CMS), Central Office, Division of Laboratory Services (CLIA), 1-877-267-2323 , ext. 63531
- College of American Pathologists (CAP), 1-866-236-7212
